Delivery Methods

Distributor Q & A

Member Area and usages

Payment methods

Products Questions

Terms & Policies

* How to view this website?

Navigation through this website is easy.. We are planning to add more features and advance search soon.

Intro below for quick overview


* I can't find my questions and answer here?

Please view our FAQ first, to see if we have your answer here.
Please use contact us FORM and we will get back to you as soon as possible.

* I need help with find products!

We are adding new products daily so if you get lost or not sure where to start, you can email us (contact us) for specific item you are looking for such as product name, size, style, quantity so we can guide you to specific faster. 


Add to cart alert minimum?

 Our system detect minimum order such as not less than 10 pieces will not allow you add in 1 OR 5 piece.



Each product details already detect minimum per style or per model, which mean we also verify that quantity as well.



Third level, we also manual check your order minimum quantity.



Despite our system look like a shopping cart, we are WHOLESALE MANUFACTURING MADE TO ORDER WEBSITE AND FACTORY so minimum quantity is required for us to run order production.



Can I give you my credit card number?

NO, we only process online real time visa verisign payment system only. 



We DO NOT STORE your credit card system. Once you click PAY NOW, your order ID will be sent to bank system and bank compare your credit card data to visa verisign data realtime approve payment or decline. 


CERTIFICATE OF ORIGIN (C/O) is NOT process for postal order (but can considered case by case).

Official export air freight and sea freight MASS ON QUANTITY (MOQ) normally go by
- AWB (air way bill from airline cargo), or B/L (Bill of lading from ship vessel company).

WE DO PROVIDE CERTIFICATE OF ORIGIN from THAI CHAMBER OF COMMERCE but not CERTIFICATE FORM "A" type. Due to Form A do required formula, mixture and ingredient which is a trade secret.

EXAMPLE (case sample) ::
1. We make craft CARVED SOAP but we do not produce such commercial soap we uses in carved soap ourself. Form A involved all materials use specify origin which mean if our carved soap, we have to know if coconut oil used is made in thailand or imported from overseas as raw material. 

2. We make foam flower but we do not produce foam sheet ourself, so we are unable to specify if EVA resin used to make foam sheet is europe, china, or usa origin.



Can I visit your office warehouse factory?

YES, our office/warehouse is in Center of Bangkok (Bank and Sea port area).
YES, visiting our factories also welcome but only if you prepare to travel 1-2 days to our factory outside Bangkok
* This due Bangkok labor cost vs. Upcountry labor cost.


We love to meet you and be able to spent time with you for business discussion "without you have to wait".
Some months (export season), we do have many visitors a day.

Look forward to meet you. 


Do you accept payment western union?

NO, due to western union bank rate is lower than standard bank T/T telex transfer funds rate by every dollar.


- You are paying high fee to sent money
- We have to make too many trips to western union bank counter due to too many transaction a day.

We plan to work with western union IF they have ONLINE merchant version (real-time payment version). 


Do you work with D/P document against payment?

NO, all order paid in full before delivery only.


Do you work with L/C letter of credit?

NO, letter of credit or L/C workable at over US$5000 and more.

Thai bank do not honor L/C as they do in many countries and documentation to collect payment never meet the L/C expiration date due to involved 3 to 6 bank branch for every document approval.  UNTIL, THAI BANK HONOR LETTER OF CREDIT AS THEY DO IN OTHER COUNTRIES, WE WILL NOT BE WORKING WITH LETTER OF CREDIT (THAILAND ONLY MEAN A LETTER OF PAPER).


How can I change payment currency?


Paypal work with USD only.

Visa mastercard verisigned realtime payment online allow you to choose many currencies.

How do I sign up?

Sign up is FREE and we need your full information on basic address (billing and shipping).




We do verify each email, each account sign up manually and your account will be approved within 12-48 hours. Once your status approved to wholesale, you then can see pricelist and enable placing your order.


How do I track my order, track my shipping detail?

Once you process order and payment, we will schedule for shipment then you can check back by login into your account

- Estimate shipment date
- Order history
- Current Order (process and pending)
- Actual shipment date
- parcel TRACKING ID




 If you have more question regarding your order, you can contact us using "contact form" on our website.

How EMS cost different from COURIER cost?

EMS express mail service manage by postal office worldwide
==> CHARGE actual weight only (some country allow max 15,20 or 30 kgs) varied by country
==> BOX size not exceeding 200cm (all side added not exceeding 200 cm) for example  width 50 + length 120 + height 30 = 200cm).
However varied by countries.
==> Max box length 150cm (so if 200cm total but box length longer than 150cm also not allowed)
==> Delivery 3-5 days for most country 
==> You need to know your box is not exceeding box size limit and known weight to get cost. (STANDARD POSTAL CHARGE)

COURIER ( Fedex, UPS, TNT, and etc)
==> Charge volumn weight NOT actual weight
==> Box size limited by each courier standard 
==> Delivery fast or slower based on how hurry you want it. 
==> You must know EXACT BOX SIZE and WEIGHT to get cost (Based on each company courier charge rate)


How products are ship?






How to become a wholesaler?

We screen out all robot/spam sign up account as well as retailer buyer for we WHOLESALE ONLY.


1. You must meet minimum requirement for order purchasing.
2. You must have full information of bulling and shipping address.
3. You must have valid email.

If you are a retailer or individual buyer, we can sent you to our wholesale network in your country. 

I already signed up but CAN NOT SEE prices?

Once you sign up, your status normally upgrade to WHOLESALEER (5 minutes or within 24 hours)


We will check your account detaila and adjust your status to "wholesale" and enable you to see price and make order.

If you signed up a while ago but your account was NOT ACTIVE, your account is DISABLE STATUS. Please contact us with your registered email so we can assist you with clear status.

I have problem sign up, forget password ?

You can click on FORGET PASSWORD (same page at LOGIN PAGE) and our system will sent your password back to you automatically.

If you signed up once before then our system recorded your email already, please contact us if you forgot username and password. We'll get back to you within 24-48hours.


Payment Alternative Bank T/T Telex transfer funds

We work with bank T/T transfer funds for order over 1200USD equalvalent only.


This due to buyer (YOU) pay bank fee to sent money and seller (WE) also pay bank fee just to received money and some transaction required third party bank from your country to third country then bank to thai bank and bank fee range from 10USD to 120USD therefore small order is not sufficient to cover bank fee. 

It take longer 3-5 days instead of 5 minutes. 


Refund policy

Refund policy


We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. if you receive a damaged or incorrect item, or if there is an issue with the quality of your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Used and opened items are not accepted returns.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There will be no refund for the shipping cost of the orders, The buyer also needs to bear the return shipping costs

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

To return your (defective) product, you should mail your product to:
Exportcity Manufacturing Co., Ltd
539/27 Sakae Ngam 35/2 Yak 9, 

Samae Dam Bang Khun Tien

 Bangkok 10150

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund of shipping fee
In the following cases, the shipping fee will not be refunded


  • Delivery delay (except for the freight company to bear the compensation, Exportcitygroup or will not be responsible for all delay compensation, please visit the relevant transportation provider webpage for details)
  • The address of the consignee cannot be delivered, Exportcitygroup or will charge all the transportation fees, and the consignee will also need to pay the return fee (if any)
  • If the consignee refuses to clear customs or pay taxes, Exportcitygroup or will charge all the transportation fees, and the consignee will also need to pay the return fee (if any)


Return Policy: Personal Reasons
Please be aware that we do not accept returns for personal reasons. Once you have made a purchase, we are unable to provide refunds or accept returned items if you change your mind or for reasons unrelated to product quality or fulfillment errors.


We encourage all customers to carefully review product details, sizing, and any relevant information before making a purchase to ensure it meets your needs and expectations.


However, if you receive a damaged or incorrect item, or if there is an issue with the quality of your purchase, please don't hesitate to contact our customer support team. We are here to assist you in resolving any product-related concerns promptly.


Returns will not be accepted after 3 days of receipt or pick up of goods



Cancellation Fee
Due to the change of service platform policy, all successful/canceled orders are subject to a platform service fee.
For some customers who often cancel their orders for no reason, which increases our platform fees and processing time, we have no choice but to charge a cancellation fee.

If you would like to change your order, you can contact us to do so, no need to cancel the order and re-order it.


- If the ordered item is out of stock/lacks material or not be able to be processed.


- If the order is canceled for purely personal reasons, The order is un-cancellable But in some cases, cancellation may be possible Exportcitygroup or will charge the following fees**
- If your order is in process and you cancel your order after the items are in processed or finished, Exportcitygroup or will charge the following fees**


**The order cancellation fee is as follows :

  • 4% platform transaction fee (minimum handling fee of US$10) - when the order status is "In Process“.
  • 5% handling and restocking fee (minimum handling fee of US$10) - when the order status is " All Items In Stock and All Collected / Fulfilled ".
  • 15% handling fee - when the order is already being processed.
  • 25% handling fee - when the order has been completed


Bank charges for wire transfer/credit card fees will not be refunded.


Refund procedure will only be done after the buyer agrees and accepts these terms

Shipping Policy

Shipping Policy


Any dates specified by Exportcitygroup or for delivery of the goods are intended to be an estimate only. If no date is specified for delivery of the goods, delivery shall be within a reasonable time. Exportcitygroup or shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods.

The estimated transportation time is provided by the supplier. This transportation time will vary depending on the flight/boat schedule. Please visit the supplier’s website. Exportcitygroup or will not be responsible or refund for any shipping delays.

Handmade products aren’t sensitive products however buyers must clearly understand the local requirements or restrictions on the import of Handmade products, such as the buyer does not meet the local customs import requirements or no way to deal with / comply with customs import requirements, Exportcitygroup or will not be responsible or refund.

Transportation provider

DHL - ( estimate 5-7 business days )**

FedEx - ( estimate 3-7 business days )**

TNT - ( estimate 7-10 business days )**
UPS - ( estimate 3-7 business days )**
EMS - ( estimate 5-10 business days )**

Courier Post - ( estimate 5-10 business days )**

Air Freight - ( estimate 5-15 business days )**

Airmail - ( estimate 1-4 weeks )**
Sea Freight - ( estimate 2 months )**

** Not applicable during climate, natural disasters, wars, and viruses

Visa Mastercard declined my payment?

Bank online transaction sometime blocked and unauthorized by your bank due to you did not inform them on intend to use payment online.This is universal for all banks security for a good caused.



If you never use your credit card online before or payment is in large amount of value than normally use online, then kindly call your bank to unblock and open your card to use online before processing order. 

Visa Mastercard required my bank name?

Our bank system required you to fill out (SELECT FROM LIST)

- Your country

- Your bank name




This is for security measure becuase real time verisigned bank system trying to detect fruad. System also detect IP address which allow us to see if european or american creditcard attemped to use from another continent.


What is FOAM FLOWER made of?

Foam flower is made of EVA FOAM SHEET and foam sheet made of EVA RESIN.

EVA is a plastic that is similar to elastomeric materials in flexibility - but can be processed like other thermoplastics. Characteristics include low-temperature toughness, stress crack resistance and resistance to UV.

FOAM is all around us in daily use. FOAM VARIED BY GRADE, THICKNESS, HARDNESS, COLORS based on manufacturing usage. 


Foam flower, kickboard in swimming pool, children toy, your favorite yoga mat... all made from same FOAM. 

What is the different between gardenia rose androse?

Not much different but for the flower trade sake... it helps identify specy or better understand what shape of flower or rose we implying since there is hybrid, sub-specy, wild flower specy, etc




What is the different between Hair Pick and Ear Piece?

Nothing !!

Tahiti, France, New Zealand call it "Hair Pick"
Japan call  it "PICK"
California, and FIJI seems to prefer to call it "EAR PIECE"

Overall, it's the same thing but depend on how you want to use it. 



What is the different between Plumeria and Frangipani?



Plumeria (common name Frangipani) is a genus of flowering plants of the family which includes Dogbane: the Apocynaceae.

The genus, originally spelled Plumiera, is named in honor of the seventeenth-century French botanist Charles Plumier, who traveled to the New World documenting many plant and animal species. The common name "Frangipani" comes from an Italian noble family, a sixteenth-century marquess of which invented a plumeria-scented perfume. 

- Many English speakers also simply use the generic name "plumeria". 

- In Hawaii the name is "melia". 

- In Sri Lanka it is referred to as araliya and (in English) as the Temple Tree. 

- Thailand called it "Leelawadee".


Why order must be confirmed PREPAID?

We only process made to order allowing you to customize your own size, style, color selection so all clients can create their own unique selection (none of our clients have the same order selection).

We only procees prepaid order becuase we MADE TO ORDER ONLY and same as normal e-commerce business prepaid only.

We only have a very very very few incidents of abandon order from varied reason such as; buyer purchased from many sources and run out funding temporary (came back after 2 months), down to natural disaster (storm to hurricane).


Your order to us became overrun and overhead.
Your order to our other clients is a stock for they don't get to choose exact what they want to purchase or selected.


Why postal & delivery pay before shipment?

The old day of import-export, telex and fax ERA... exporter only export known packing quantity or factory standard LCL or FCL 20ft container load. With the new ERA of internet and e-commerce where trade can be smaller, faster and you can delivery whereever postal, couirer can delivery as well which mean smaller order and allowing mixed mumbo-jumbo assort orders of type and size.


Since we do not enforce minimum buy by FULL CARTON PACK FACTORY STANDARD, therefore we can only GUESSTIMATE delivery cost most of the time. We try to save client cost on delivery so PRE-PARE GUESSING COST FOR INTERNATIONAL DELIVERY is harder. The prepaid scheme seems to work better within same country domestic delivery.


⚠️ Important Notice: Order Disputes ⚠️

Important Notice: Order Disputes


By clicking the "CHECK OUT" button, you acknowledge and accept that our products are made to order, and there will be a waiting time for production before shipping.



Disputing your order after purchase may result in one or more of the following actions:

- Your account may be temporarily suspended.

- Your access to our services may be restricted.

- In severe cases, your account may be permanently banned.


We value our customers and strive to provide the best service possible. If you have any questions or concerns about your order, please contact our customer support team before disputing.


Thank you for your understanding and cooperation.



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